Shipping policy

Shipping Policy

At Mochi Planz, we strive to deliver your orders as quickly and efficiently as possible. Below is an overview of our shipping process:

Shipping Locations

We are proud to offer worldwide shipping! No matter where you are, you can enjoy our products.

Shipping Method

We use Worldwide Express Shipping, ensuring fast and reliable delivery.

Delivery Time

  • Estimated Delivery Time: 5–7 working days

  • Maximum Delivery Time: 10 working days
    Please note that delivery times may vary slightly depending on your location and any unforeseen delays, such as customs processing.

Order Processing

  • All orders are processed within 1–2 business days.

  • Once your order is shipped, you will receive a confirmation email with tracking details.

Customs and Import Taxes

Buyers are responsible for any customs or import taxes that may apply. Mochi Planz is not responsible for delays due to customs.

Undeliverable Packages

If a package is returned due to an incorrect shipping address or refusal of delivery, the buyer will be responsible for any additional shipping charges to reship the package.

Need Help?

If you have any questions or concerns about your order, feel free to reach out to us at [hellomochiplanz@gmail.com].

Thank you for choosing Mochi Planz! We appreciate your trust in our products and service.

Contact Us

We’d love to hear from you! Whether you have a question, need assistance, or just want to say hello, the Mochi Planz team is here to help.